Chi'Va Providers Privacy Policy
Effective Date: July 26, 2026
This Privacy Policy explains how information is collected, used, stored, and disclosed through the Chi'Va Providers website at chivaemdr.com.
The Chi'Va Providers website is a professional information, resource, provider-acquisition, and sales-funnel website. It helps providers, practices, organizations, and research partners learn about Chi'Va, request resources, submit professional questions or feedback, and continue to the Chi'Va application.
1. Scope of This Privacy Policy
This Privacy Policy applies to chivaemdr.com, including its public provider pages, professional resources, inquiry forms, feedback features, resource-delivery forms, and restricted internal administration features.
This Privacy Policy does not govern account creation, authentication, the current Chi'Va Trial, self-directed sessions, provider identification within the application, or organization-account activity on chivaapp.com. Those activities are governed by the privacy policy presented on chivaapp.com.
When you follow a link from chivaemdr.com to chivaapp.com, you are entering a separate product environment with its own account, product, data, and communication practices.
2. Information You Choose to Provide
Depending on the form, resource, or feature you use, you may choose to provide professional or contact information such as:
- First and last name
- Professional email address
- Telephone number, when requested
- Professional role or credentials
- Practice, program, institution, or organization name
- Practice or organization type and size
- City, state, jurisdiction, or service area
- Professional website
- Professional interests or intended use
- Implementation timeline or level of familiarity with Chi'Va
- Preferred method of follow-up
- How you learned about Chi'Va
- Questions, comments, feedback, or resource requests
- Communication consent and related timestamps
You are responsible for providing accurate information and for ensuring that you have the authority to submit information concerning a practice, program, or organization.
3. Provider Resources and Email Delivery
When you request a provider resource, Chi'Va may collect your first name, email address, consent confirmation, the resource requested, the source of the request, delivery status, delivery timestamps, and technical information needed to send or troubleshoot the requested resource.
Consent to receive a requested download or response does not automatically enroll you in unrelated promotional email. When a form also offers provider news, feature-rollout updates, or other professional communications, that purpose should be stated separately.
Provider-specific communications connected to a chivaapp.com account, including communications based on provider identification or organization information entered during app signup, are governed by the chivaapp.com privacy policy and communication settings.
4. Professional Inquiries, Feedback, and Messages
If you submit a professional inquiry, question, message, or feedback, Chi'Va may use the information to:
- Respond to your request
- Determine which provider resource or pathway is relevant
- Understand provider, practice, or organization interest
- Improve provider-facing information and product planning
- Review recurring questions or implementation concerns
- Track the source and status of a professional relationship
- Prepare future provider, practice, organization, or research access
Submissions may be reviewed through a restricted, owner-only administrative area used to understand provider interest, sales-funnel performance, resource requests, questions, feedback, and messages. This internal area is not a provider dashboard and does not provide providers access to client information.
5. Do Not Submit Client or Health Information
Do not submit client, patient, student, employee, participant, case, diagnostic, treatment, session, or other personal health information through chivaemdr.com forms, messages, emails, or open-text fields.
The Chi'Va Providers website is not an EHR or EMR and is not designed to receive, maintain, or manage clinical records, treatment notes, case files, session content, or protected health information.
If you mistakenly submit information that should not have been provided, contact Chi'Va promptly so the submission can be reviewed and handled appropriately.
6. Information Collected Automatically
When you visit chivaemdr.com, the website, hosting providers, security services, and related infrastructure may automatically receive limited technical information such as:
- Internet Protocol address
- Browser and device type
- Operating system
- Date and time of access
- Pages requested
- Referring page or campaign source
- General error, security, and server-log information
This information may be used to operate the site, maintain security, diagnose errors, understand general site use, and measure which provider content or conversion paths are useful.
7. Cookies and Similar Technologies
chivaemdr.com may use cookies or similar technologies that are necessary for website operation, security, preferences, and restricted internal authentication.
The provider site does not create public Chi'Va product accounts. Public client and provider account creation occurs on chivaapp.com.
Chi'Va does not currently use chivaemdr.com for third-party behavioral advertising. If non-essential analytics, advertising, or additional tracking technologies are introduced, this Privacy Policy and any legally required consent controls should be updated before or when those practices begin.
You may control cookies through your browser settings. Blocking necessary cookies may affect certain security or restricted administrative functions.
8. How We Use Information
Chi'Va may use information collected through this site to:
- Operate, maintain, secure, and improve chivaemdr.com
- Deliver requested professional resources
- Respond to professional questions, feedback, and messages
- Organize provider, practice, organization, or research interest
- Measure provider-content and conversion-path effectiveness
- Maintain consent, delivery, and communication records
- Prevent spam, fraud, abuse, and unauthorized access
- Comply with applicable legal obligations
- Protect the rights, safety, and security of Chi'Va and others
9. Provider Updates and Communication Choices
When you separately request or consent to provider news, feature updates, access announcements, professional resources, or similar communications, Chi'Va may use your contact information for those purposes.
You may unsubscribe from promotional or provider-marketing emails by using the unsubscribe method included in the message or by contacting Chi'Va.
Unsubscribing from promotional email does not prevent Chi'Va from sending a resource you requested, responding to an active inquiry, or sending security, legal, or other non-promotional communication when necessary.
10. How Information May Be Disclosed
Chi'Va may disclose limited information to service providers that help operate the provider site, including providers of:
- Website hosting and deployment
- Database infrastructure
- Email delivery
- Authentication and security
- Error monitoring and technical support
- Privacy-conscious measurement or analytics, when active
These providers may process information only as needed to perform their services or as otherwise permitted by their agreements and applicable law.
Information may also be disclosed when reasonably necessary to comply with law, legal process, court order, or governmental request; enforce site terms; investigate fraud or misuse; protect rights or safety; or complete a merger, financing, reorganization, sale, or transfer of all or part of the business.
11. Sale of Personal Information
Chi'Va does not sell provider contact information or other personal information collected through chivaemdr.com for money.
Chi'Va also does not currently use information collected through this provider site for cross-context behavioral advertising. If these practices change, this Privacy Policy and any legally required controls will be updated.
12. Data Retention
Chi'Va retains information for as long as reasonably necessary to fulfill the purpose for which it was collected, maintain professional and communication records, respond to requests, evaluate provider interest, protect the site, resolve disputes, and satisfy applicable legal obligations.
Retention periods may vary based on the type of record. For example, resource-delivery records, consent records, email-delivery logs, professional inquiries, feedback, and administrative activity may be retained for different periods.
Information may be deleted, de-identified, or archived when it is no longer reasonably needed, subject to legal, security, fraud-prevention, and record keeping exceptions.
13. Data Security
Chi'Va uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, misuse, alteration, disclosure, or loss.
No website, transmission method, database, or storage system can be guaranteed to be completely secure. You should use care when deciding what information to submit through an online form or email.
14. Processing in the United States
chivaemdr.com is operated from the United States. If you access the site from another country, your information may be transferred to, stored in, or processed in the United States or another location where Chi'Va's service providers operate.
Privacy laws in those locations may differ from the laws where you live.
15. Your Privacy Choices and Rights
Depending on where you live and which laws apply, you may have the right to request:
- Access to personal information maintained about you
- Correction of inaccurate information
- Deletion of certain information
- A portable copy of certain information
- Information about how personal information is used or disclosed
- Withdrawal of communication consent
- Opt-out from certain sales, sharing, or targeted advertising practices
- Equal treatment when exercising applicable privacy rights
These rights may be subject to verification, legal exceptions, and jurisdiction-specific requirements. Chi'Va may request information reasonably necessary to confirm your identity and locate the relevant records.
To submit a privacy request, contact legal@chivaemdr.com. Clearly describe your request and identify the email address or submission associated with the information.
16. Children's Privacy
The Chi'Va Providers website is intended for an adult professional audience and is not directed to children.
Chi'Va does not knowingly collect personal information from children through this provider site. If you believe a child has submitted personal information, contact Chi'Va so the information can be reviewed and deleted when appropriate.
17. External Websites
chivaemdr.com may link to chivaapp.com or other third-party websites. Chi'Va is not responsible for the privacy practices of an external website merely because it is linked from the provider site.
Review the privacy policy presented by the website or service you are visiting. The chivaapp.com Privacy Policy governs Chi'Va account, Trial, session, provider-identification, and organization-account information handled through the application.
18. Changes to This Privacy Policy
Chi'Va may update this Privacy Policy when provider-site features, forms, vendors, legal requirements, or information practices change.
The effective date at the top of this page will be revised when the policy changes. When appropriate, additional notice may be provided through the website or by email.
19. Contact
Questions, concerns, or privacy requests may be sent to: legal@chivaemdr.com Chi'Va Support 900 E Criner Street Grandview, Texas 76050